Whether you are looking for a web-based or Desktop-based POS system, you will want it to be a complete package. It should not only improve customer satisfaction, but also meet your needs as a retail business. The following criteria are what we looked for in these systems to meet both points.
Hardware
A complete solution should include a PC or module, display, keyboard and mouse, high–quality cash drawer, barcode scanner, credit card reader, receipt printer and label printer. Top manufacturers will customize the system to fit your business. Some companies have specific packages of hardware, while others offer each piece separately. Either way is fine as long as it meets your needs.
Inventory & Other Features
Whether it is software- or web-based, you want a system that will help track, organize and supply your inventory. Organization plays a major part in your employees' ability to locate items in the system, which in turn speeds the checkout process. Many also provide built in options for layaways, multi-payment plans and gift certificates.
Customer Tracking & Labels
For some businesses, it can be quite beneficial to be able to retain customer information for future transactions. Some software will also allow you to track customer's lines of credit so that they can buy now and pay later. Stored customer information can also speed up shipping by having labels with a customer's address all ready to go. Most POS Systems will print shipping labels, but only select systems will also do price tags, shelf tags and customized labels.
Employees & Security
All the information on POS systems is important. You will want one that has multiple levels of security access and password protection. It is also convenient when you can use your point of sale system for clocking in and out, tracking commissions, tracking employee hours and similar benefits.
Help & Support
The best manufacturers provide training through videos and manuals. Providers should also offer technical help through FAQs and online tutorials as well as 24/7 phone and email support. Aside from learning how to use them, POS systems can have issues just like any piece of equipment, so find a company that offers excellent tech support and a warranty.
The combination all of these features together gives you a solid POS system that will make your customers happy, help you manage your inventory and sales transactions, simplify your business and generally improve your speed and efficiency. The key is to find the one that best meets the needs of your company and clientele.
No comments:
Post a Comment